Technical Helpdesk
Support that scales with your product
Tier-1 & Tier-2 support for SaaS and product companies, with documented escalation flows.
What we do
Growing SaaS and product companies need support that scales without burning out the founding engineering team. Our technical helpdesk agents handle Tier-1 and Tier-2 tickets — troubleshooting, bug triage, and FAQ resolution — escalating only what truly needs developer attention.
We work inside your existing helpdesk tool (Zendesk, Freshdesk, Intercom, etc.) and document every recurring issue into a growing knowledge base.
What's included
Tier-1 & Tier-2 ticket support
Bug triage & escalation management
Knowledge base & FAQ maintenance
Live chat technical support
Helpdesk tool setup & integration
SLA-based response time tracking
Scale your support without scaling headcount
Tell us your ticket volume — we'll propose a coverage plan, free.
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